Volunteer

JOB TITLE:  Evening Mobile Crew Member

            REPORTS TO: Team Leader

1. JOB SUMMARY

The Hearts volunteer:

• Should have a willing heart to feed and serve the homeless and poor.
• Must work well with other people.
• Is not afraid to encounter men, women, and children who may be dirty, have unpleasant odors, or suffer from mental illness.

III.       JOB CONTENT or WORK PERFORMED

• Be willing to share your faith with those you encounter while out in ministry.
• Be an encouragement to the homeless and poor and always treat them with respect and kindness.
• Be able to submit to and follow the direction of your mobile crew leader.
• Help load supplies and meals into motor home from garage and kitchen.
• Assist the mobile crew leader in cleanup of the bus and the street after a nightly run.
• If you see we are low on supplies in the bus at the end of the night, list in the nightly crew report.
• Sign in and out in the volunteer log-book kept in the bus.
• Temp logs: Please remember to fill out the temperature log.  Please note the date, temp, and what the meal is.  Every meal should temp at least 165 degrees.
• Please remember to put the containers with the meal bags for the next serving day in the cooler.

FOOD PREPARATION

1. WHEN SERVING HOT MEALS, PLEASE KEEP THE FOOD PREP AREA IN THE MOTOR HOME CLEAN.  (Example: If spill food on the floor, please clean it up as soon as possible).
2. MEAL BAGS, All of the meal bags that contain the drink, cookies, and spoon can ALL be given out.  We do not need them to come back at this time as we have lots of drinks.  This may change, but we’ll keep                      you informed.
3. FILL OUT STAT SHEET. There are new stat sheets on the bus.  They are a bit different, and 2 sided.  Please complete them as indicated, front and back.  We will assume the age category is an adult (18-59) unless indicated.  There is no longer a need to complete a crew report, as that is the info on the back of the stat sheet. PLEASE FILL OUT ONLY THE 28 SPACES.  IF YOU HAVE 29 OR MORE PEOPLE, PLEASE USE A NEW SHEET.
4. GLOVES ARE TO BE WORN WHEN SERVING FOOD TO THE CLIENTS. IF YOU CONTAMINATE YOUR GLOVES WHILE SERVING, please PUT ON NEW GLOVES.
5. FEEDBACK ON MEALS. As we try out new meals, please try to get some feed back, did they like it? Did they hate it?  Is there something that they’d like to see come down for dinner?  The vague answers of “no one complained” or “people asked for seconds” aren’t really helpful.  We try to come up with new and different ideas of meals to send down, and it helps the cook to know that works and what doesn’t.  Any sit down restaurant I’ve ever been to, I’ve always been asked for feed back, and we’d like our guests to feel the same.

STREET RULES: No food or beverages are to be eaten by any volunteers.

All food is for the clients only.

VOLUNTEER

1. DUE TO THE NATURE OF OUR MINISTRY AND THE PEOPLE WE SERVE, NO PERSON BETWEEN THE AGE OF 14 and 18 IS ALLOWED OUT IN MINISTRY UNLESS ACCOMPANIED BY A PARENT OR GUARDIAN.
2. NO CHILDREN UNDER THE AGE OF 14 WILL BE ALLOWED OUT IN MINISTRY.
3. TEAM MEMBERS MUST TRAVEL TO THE CITY AS A GROUP AND STAY WITH THE TEAM AT ALL TIMES. YOU SHOULD NOT GO OFF BY YOURSELF FOR ANY REASON. IF YOU NEED TO GO TO THE BATHROOM, YOU MUST TAKE ANOTHER TEAM MEMBER WITH YOU. THE MOTOR HOME BATHROOM IS NOT TO BE USED. 
4. DO NOT OFFER ANY RIDES OR SERVICES OR MAKE ANY COMMITMENTS ON BEHALF OF Hearts for the Homeless®.
5. EACH VOLUNTEER IS ASKED TO HELP WITH CLEANUP OF THE MOTOR HOME AT THE END OF THE NIGHT.
6. VISITORS WITH THE TEAM ARE NOT ALLOWED OUT IN MINISTRY WITHOUT PERMISSION FROM THE OUTREACH PROGRAM MANAGER.
7. YOU ARE ONLY ALLOWED TO COME AS A VISITOR ONCE AND THEN, IF INTERESTED FILL OUT A TIME SLOT AT WEB-SIGHT AT HEARTSFORTHEHOMELESS.ORG.
8. ALL TEAM MEMBERS MUST BE DRESSED MODESTLY. IN THE SUMMER MONTHS, WOMEN ARE ALLOWED TO WEAR SHORTS THAT ARE JUST ABOVE KNEE. NO SLEEVELESS SHIRTS ARE TO BE WORN BY WOMEN AND ALL MEN MUST WEAR SHIRTS.
9. IN THE WINTER MONTHS, PLEASE WEAR WARM/WATERPROOF BOOTS AND LAYERED CLOTHING BECAUSE YOU MIGHT BE EXPECTED TO BE OUTSIDE WITH THE CLIENTS.
10. PLEASE DO NOT BRING ANY PERSONAL BELONGINGS WITH YOU OUT IN MINISTRY (EXAMPLE:  PURSE, MONEY).
11. IN WINTER MONTHS, IF YOU TAKE YOUR COAT OFF IN THE MOTOR HOME, ALWAYS BE SURE TO PLACE IT IN THE BACK AREA OF THE MOTOR HOME OR IN THE BATHROOM THIS IS SO IT IS NOT GIVEN AWAY BY MISTAKE TO A HOMELESS PERSON.
12. HELP CLEAN UP ANY GARBAGE THAT IS LEFT BY THE CLIENTS ON THE STREETS.
13. THE DESIGNATED VOLUNTEER IS RESPONSIBLE TO FILL OUT CATEGORIES OF HOMELESS, MALE OR FEMALE, OR CHILD ON THE CLIENT NIGHTLY SIGN-IN SHEET.               

CLIENTS

1. WHEN DEALING WITH OUR CLIENTS, ALWAYS DEMONSTRATE KINDNESS AND COMPASSION.
2. PHYSICAL CONTACT IS NOT RECOMMENDED BETWEEN VOLUNTEERS AND CLIENTS OF THE OPPOSITE GENDER.
3. NO MEDICATIONS ARE TO BE GIVEN TO THE CLIENTS ON THE STREET BY THE VOLUNTEERS (EXAMPLE: ASPIRIN, ETC).
4. NO MONEY IS TO BE HANDED OUT BY ANY VOLUNTEER.
5. ANY PROBLEMS, NEEDS OR CONCERNS THAT ARISE SHOULD BE TAKEN IMMEDIATELY TO YOUR TEAM LEADER.
6. THE TEAM LEADER IS IN CHARGE ON HIS/HER DESIGNATED NIGHT AND WILL MAKE ALL FINAL DECISIONS WHILE OUT ON THE STREET.

ATTENDANCE GUIDELINES

PLEASE DO NOT CHANGE ANY NIGHT OR TIMES THAT YOU HAVE AGREED TO SERVE WITH OUR ORGANIZATION WITHOUT DISCUSSING CHANGES WITH THE OUTREACH PROGRAM MANAGER.

IF UNABLE TO REPORT ON YOUR ASSIGNED NIGHT, YOU MUST CONTACT THE OUTREACH PROGRAM MANAGER, AS SOON AS POSSIBLE (1 day’s notice, if possible) TO LET US KNOW; ALSO LET YOUR TEAM LEADER KNOW.

WE ARE PRIMARILY A MOBILE SOUP KITCHEN, REACHING OUT TO MEET THE IMMEDIATE NEEDS OF INDIVIDUALS DURING THE EVENING HOURS, AND PROVIDING REFERRAL SERVICES FOR THEM TO AGENCIES THAT ARE OPEN DURING THE DAY AND CAN HELP THE CLIENTS WITH THEIR LONG-TERM NEEDS. WE ALSO RUN A FOOD PANTRY TWICE A WEEK FOR ANYONE LIVING IN THE 14207 AREA CODE.

WE MUST REMEMBER WE MAY BE DEALING WITH THE MENTALLY ILL AND OTHERS WHO MAY HAVE VIOLENT CRIMINAL BACKGROUNDS. IF A FIGHT OR HEATED ARGUMENT BREAKS OUT DO NOT INTERVENE. CONTACT LOCAL AUTHORITIES IF NEEDED.

AS A VOLUNTEER, I AGREE TO FOLLOW ALL RULES SET FORTH ABOVE. I REALIZE THEY ARE FOR THE GOOD OF THE MINISTRY AND THE OTHER VOLUNTEERS.